VENTODOR | FAQS
How can I find out about new collections?
The fastest way is via our newsletter and social media channels. Subscribers receive early access to new drops and exclusive discount promotions.
What sizes does Ventodor offer?
We produce our styles in standard EU sizes. Please refer to the size chart on the respective product page to find the right size for you. If you are unsure, we recommend choosing one size larger—streetwear should be comfortable.
Are your products manufactured sustainably?
Yes. Ventodor focuses on fairly produced streetwear made from high-quality materials. We only work with partners who ensure fair working conditions and choose fabrics that are durable and resource-efficient.
How long does shipping take?
Within Switzerland and the EU, shipping usually takes 3–7 business days. International orders can take up to 14 days, depending on the country. Once your order is on its way, you will receive a tracking number.
Can I return my order?
Yes, you can return your order within 30 days of receipt, as long as the goods are unworn, unwashed, and in their original condition. Please note: personalized products cannot be exchanged.
How much are the shipping costs?
The shipping costs will be displayed during checkout. Shipping is free for orders above a certain value (see banner in the shop).
What payment methods do you accept?
We accept credit cards (Visa, MasterCard), PayPal, and other payment methods available depending on the region. All payments are SSL-encrypted and secure.
Are there limited drops?
Yes! Many of our collections are released as “limited drops” in limited quantities. First come, first served. Follow us on Instagram and TikTok to make sure you don't miss any releases.
Do you also offer international shipping?
Yes. Ventodor ships worldwide. Please note that orders outside the EU may be subject to additional customs duties, which are to be paid by the customer.
How can I find out about new collections?
The fastest way is via our newsletter and social media channels. Subscribers receive early access to new drops and exclusive discount promotions.
Where can I go if I have questions?
Our support team is available Monday through Friday. You can reach us by email at support@ventodor.com.